Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through celorm.com.

celorm.com is operated by Jiaxing Zhixu Information Technology Co., Ltd.

By placing an order through our website, you confirm that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on celorm.com.

Scope of These Terms

These Terms apply to products purchased through celorm.com.

Your purchase may also be subject to other policies, including:

  • Shipping Policy
  • Return and Refund Policy
  • Payment and Security Policy
  • Privacy Policy
  • Product Support and Care Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to accurately display our product descriptions, dimensions, materials, textures, finishes, features, prices, images, and availability.

CELORM products may include:

  • Artistic stone sculptures
  • Decorative home sculptures
  • Sculptural accent pieces
  • Modern home decor artworks
  • Interior decorative objects
  • Other artistic stone decor products

The actual appearance of products may vary slightly due to:

  • Screen or display settings
  • Photography and lighting conditions
  • Manufacturing tolerances
  • Material or surface finish variations
  • Differences between product batches
  • Packaging or design updates

Products made with different materials, finishes, textures, colors, or decorative elements may have slight visual differences. These variations are normal characteristics of handmade or manufactured artistic products and do not necessarily indicate a defect.

We reserve the right to correct errors, update product information, modify availability, or change website content when reasonably necessary.

If a significant error affects an existing order, we may contact you to provide available solutions or cancel the affected item and issue an appropriate refund.

Product Requirements and Usage Information

Certain CELORM decorative products may include or require specific components, materials, or care instructions, such as:

  • Display surfaces
  • Decorative accessories
  • Protective packaging
  • Product-specific care requirements
  • Other accessories listed on the product page

Customers are responsible for reviewing product information, specifications, dimensions, materials, and intended use before purchasing or using products.

Different models or versions may vary in design, materials, textures, finishes, and included accessories.

Unless otherwise stated, CELORM does not guarantee compatibility with third-party accessories, replacement components, or additional decorative elements.

Orders and Acceptance

After submitting an order, you may receive an automatic order confirmation email.

This confirmation indicates that we have received your order but does not necessarily represent final acceptance of your order or confirmation that your order has been shipped.

CELORM reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Pricing or product information errors
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after successful payment processing, we will issue a refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

Email: service@celorm.com

We will make reasonable efforts to assist before order processing begins.

However, once an order enters our system, we cannot guarantee that changes or cancellations can be completed after:

  • Processing
  • Picking or packing
  • Fulfillment
  • Shipment preparation
  • Dispatch

If your order has already been shipped, the applicable Return and Refund Policy will apply.

Prices

Unless otherwise stated during checkout, prices displayed on celorm.com are listed in United States Dollars (USD).

Prices may vary depending on:

  • Product style
  • Product specifications
  • Product variations
  • Promotional eligibility
  • Destination
  • Applicable taxes
  • Shipping costs

The final amount payable will be displayed during checkout before completing your purchase.

CELORM may update product prices for future purchases at any time.

If obvious pricing or technical errors occur, we reserve the right to correct such errors and, where appropriate, contact you before shipment or cancel affected orders.

Taxes and Additional Fees

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or available.

International orders may require additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Customs clearance charges
  • Local government or carrier fees

Unless otherwise stated during checkout, these costs are generally the responsibility of the recipient.

Payments

Available payment methods will be displayed during checkout and may vary depending on:

  • Customer location
  • Device type
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For more information, please review our Payment and Security Policy.

Promotions and Offers

CELORM may occasionally offer promotional benefits, including:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

CELORM reserves the right to modify, suspend, or terminate promotional activities where permitted by applicable laws.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping costs, and related matters are subject to our Shipping Policy.

Unless explicitly stated otherwise, all delivery times provided are estimates.

Delivery may be affected by circumstances beyond CELORM’s reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation interruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

CELORM artistic stone sculptures may include delicate materials, textured surfaces, handcrafted details, or fragile decorative elements.

We use reasonable packaging methods to help ensure products arrive safely during transportation. Customers should inspect their orders immediately upon delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are subject to our Return and Refund Policy.

Please contact CELORM before returning any product so our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your CELORM product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

This may include issues involving:

  • Stone sculptures
  • Decorative surfaces
  • Materials or finishes
  • Product structure
  • Packaging damage
  • Other product components

We may request:

  • Your order number
  • Clear photos of the product
  • Photos of the original packaging
  • A photo of the shipping label
  • A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

CELORM products should only be used for their intended decorative purposes and should follow:

  • Product instructions
  • Material specifications
  • Safety information
  • Care recommendations
  • Product-specific guidelines

Artistic Stone Sculptures

For decorative sculptures and stone artworks:

  • Handle products carefully to avoid impact or damage.
  • Place products on stable and suitable surfaces.
  • Avoid unnecessary drops, collisions, or excessive pressure.
  • Keep products away from harsh chemicals unless otherwise specified.
  • Follow product care recommendations.
  • Clean products according to the recommended methods.
  • Do not modify or alter the original product structure.

Indoor and Outdoor Use

Unless otherwise stated on the product page, CELORM decorative products are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Long periods of direct sunlight
  • Strong chemicals

Any outdoor-use statement applies only when specifically indicated for a particular product.

Product Dimensions and Natural Variations

Dimensions and specifications displayed on celorm.com are provided for product reference only.

Minor variations may occur due to:

  • Manufacturing processes
  • Measurement methods
  • Material characteristics
  • Product batch differences
  • Design updates

Due to production and display conditions, decorative products may have slight differences in color, texture, surface finish, or artistic details.

Product Support and Warranty

Certain CELORM products may include product support or limited warranty services where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or product support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by CELORM, products provided through celorm.com are primarily intended for lawful personal, household, or gifting purposes.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activities

You may not use celorm.com or its purchasing systems for:

  • Fraudulent transactions
  • Unauthorized payment activities
  • Abuse of discounts or promotional offers
  • Manipulation of checkout systems
  • Abuse of return or refund procedures
  • Unauthorized resale activities in restricted areas
  • Interference with website security
  • Other illegal or deceptive activities

CELORM may take reasonable actions to protect customers, the website, business operations, and payment systems from suspicious activities.

Intellectual Property

Unless otherwise stated, website content including:

  • CELORM brand
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Design elements
  • Original content

is owned, licensed, or authorized for use by CELORM, Jiaxing Zhixu Information Technology Co., Ltd., or relevant rights holders.

Website content may not be copied, distributed, modified, commercially used, or otherwise exploited without proper authorization, except where permitted by applicable laws.

Third-Party Services

CELORM may use third-party service providers to support:

  • E-commerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Website security

Third-party services may operate under their own terms and privacy policies.

CELORM is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing orders or contacting us electronically, you agree that CELORM may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund notifications
  • Security notices

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Disclaimer

To the maximum extent permitted by applicable law, celorm.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website operation or that all technical issues will be immediately resolved.

Product images and descriptions are intended to represent products as accurately as possible but may contain minor variations.

Limitation of Liability

To the maximum extent permitted by applicable law, CELORM and Jiaxing Zhixu Information Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs
  • Replacements
  • Returns
  • Refunds
  • Cancellations

Changes to These Terms

CELORM may update these Terms periodically to reflect changes in:

  • Business operations
  • Products or collections
  • Website features
  • Store policies
  • Legal requirements

Updated versions will be published on this page.

Contact Us

If you have any questions about these Terms, orders, CELORM products, or our store policies, please contact us:

Brand Name: CELORM

Website: celorm.com

Legal Entity:
Jiaxing Zhixu Information Technology Co., Ltd.

Registered Address:
Room 141, 303, No. 2662 Xieli Road,
Jiaxing Economic and Technological Development Zone,
Zhejiang Province, China

Unified Social Credit Code:
91330401MAE9W3740J

Customer Support Email:
service@celorm.com

celorm.com is operated by Jiaxing Zhixu Information Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.