FAQ

Orders and Shipping

How Do I Place an Order?

To place an order, select the CELORM artistic stone sculpture or decorative artwork you would like to purchase, review the available options, add the item to your shopping cart, and complete the checkout process.

Once your order has been successfully submitted, we will send an order confirmation email to the email address provided during checkout.

Can I Change or Cancel My Order?

If you need to modify or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist you before your order enters the processing stage. However, once your order has entered processing, packaging, fulfillment preparation, or shipment, we cannot guarantee that changes or cancellations can be completed.

How Can I Track My Order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking information may take some time to update after a shipping label has been created. Tracking update frequency may vary depending on the logistics provider and destination.

When Will My Order Arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Please refer to our Shipping Policy for order processing times and estimated shipping periods.

All delivery times are estimates and are not guaranteed delivery dates.

What Should I Do If My Order Arrives Damaged, Incorrect, or Incomplete?

If your CELORM product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us efficiently review the issue, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • Shipping label photos, if available
  • A short video showing the issue, if related to product condition or damage

Our support team will review the information and provide guidance on the appropriate next steps.

Product Support

What Types of Products Does CELORM Offer?

CELORM provides a carefully selected collection of artistic stone sculptures and decorative artworks designed to enhance everyday living spaces, interior aesthetics, and personal environments.

Our collection may include:

  • Artistic stone sculptures
  • Decorative home sculptures
  • Sculptural accent pieces
  • Modern interior artworks
  • Tabletop decorative pieces
  • Contemporary home decor designs

Available products may change as new collections and designs are introduced.

Are CELORM Products Available in Different Materials and Finishes?

Materials, surface finishes, textures, and structures may vary depending on the product.

Due to production processes and product variations, minor differences may occur in:

  • Shape
  • Texture
  • Color
  • Finish
  • Surface details
  • Decorative elements

These slight differences between individual products or production batches do not necessarily indicate a defect.

Will the Product Look Exactly Like the Photos?

We make reasonable efforts to accurately display the colors, finishes, proportions, textures, and artistic details of our products.

However, the actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Manufacturing variations
  • Product batches

Please review each product page for specific product information.

How Should I Care for CELORM Decorative Sculptures?

For most CELORM artistic stone sculptures:

  • Handle sculptures carefully.
  • Avoid drops, strong impacts, or excessive pressure.
  • Keep products clean and dry.
  • Use a soft cloth for external cleaning when appropriate.
  • Avoid harsh chemical cleaners.
  • Do not modify or alter the product structure.
  • Follow the specific care instructions provided with the product.

How Should I Care for Decorative Accessories and Product Components?

For products with decorative components, protective elements, or additional accessories:

  • Handle accessories carefully.
  • Avoid excessive pulling, twisting, or bending of components.
  • Keep decorative elements away from excessive moisture.
  • Follow recommended care instructions.
  • Store accessories properly when not in use.

What Should I Do If My Sculpture or Decorative Product Has a Problem?

If your CELORM product has an issue, carefully inspect the product and avoid forcing, opening, or modifying any affected parts.

Where applicable, please check:

  • Product placement
  • Surface condition
  • Packaging condition
  • Product assembly
  • Included accessories

If the issue continues, please contact our customer support team.

Can I Use CELORM Products Outdoors?

Unless otherwise stated on the product page, CELORM decorative sculptures are primarily designed for indoor use.

We recommend protecting products from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Long periods of direct sunlight
  • Strong chemicals

Any waterproof, water-resistant, or outdoor-use statements only apply when specifically indicated for a particular product.

Are Product Dimensions Accurate?

Product dimensions displayed on our website are intended to provide useful reference information.

Minor differences may occur due to manufacturing methods, product structure, or measurement techniques.

Please review each product page for detailed specifications.

Returns and Warranty

What Is Your Return Process?

Before returning a product, please review our Return and Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does CELORM Provide a Warranty?

Eligible CELORM products may include limited product support or warranty services for qualified defects in materials or craftsmanship under normal intended use.

Applicable warranty periods (if provided) will be described on the relevant product page, product documentation, or order information.

For more details, please review our Product Support and Care information.

What Should I Do If My Product Has an Issue?

If your CELORM artistic stone sculpture or decorative product has issues involving materials, structure, surface finish, packaging, or other product details, please avoid forcing, opening, or modifying the affected parts.

If the issue continues, please contact:

Email: service@celorm.com

Please include:

  • Your order number
  • Product name
  • Description of the issue
  • Clear photos of the affected area
  • A short video demonstrating the issue whenever possible

This information helps our support team review your request more efficiently.

Payments

What Payment Methods Do You Accept?

Available payment methods will be displayed during checkout.

Prices are displayed and processed in United States Dollars (USD).

Payment methods may vary depending on your location, device, and available payment services at the time of purchase.

Is My Payment Information Secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

CELORM will never ask customers to send complete payment card information through email or customer support messages.

For more information, please review our Payment and Security Policy.

Product Information

Where Can I Find Detailed Product Specifications?

Each product page provides product-specific information, which may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Artistic details
  • Surface textures
  • Included accessories
  • Care instructions
  • Recommended usage

Since product specifications vary, please review the relevant product page before purchasing.

Will Product Colors or Textures Look Different in Real Life?

Yes. Product colors, finishes, and textures may vary slightly due to:

  • Screen settings
  • Indoor lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

Our goal is to represent every product as accurately as possible.

Are the Finishes and Details of Each Product Exactly the Same?

Not necessarily.

Products with different finishes, textures, decorative elements, artistic details, or handcrafted characteristics may have slight variations between individual products or production batches.

These subtle differences are considered normal characteristics of artistic production and do not necessarily indicate defects.

Contact Us

If you have any questions about orders, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@celorm.com

For order-related questions, please provide your order number whenever possible.

For product support, please provide your product name and a brief description of the issue so we can assist you more efficiently.

Brand Name: CELORM

Website: celorm.com

Legal Entity:
Jiaxing Zhixu Information Technology Co., Ltd.

Registered Address:
Room 141, 303, No. 2662 Xieli Road,
Jiaxing Economic and Technological Development Zone,
Zhejiang Province, China

Unified Social Credit Code:
91330401MAE9W3740J

Customer Support Email:
service@celorm.com

CELORM — Artistic stone sculptures designed to bring character to everyday spaces.

Explore CELORM’s latest artistic designs, curated collections, and new releases.