Contact Us

Welcome to CELORM

We are committed to providing responsive and reliable customer support throughout your entire shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or have any questions about our artistic stone sculpture collection, our customer service team is here to help.

For questions regarding orders, shipping, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support via Email

Email: service@celorm.com

Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

To help us assist you with existing orders more efficiently, please include your order number in your message whenever possible.

For any product-related inquiries, please include the following information:

  • Product name
  • Order number (if available)
  • A brief description of your question or concern
  • Clear photos (if applicable)
  • If the issue is related to product condition, craftsmanship, materials, or other product details, please provide a short video if possible

Providing this information helps us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@celorm.com

Customer Service Hours:
Monday to Friday,
9:00 AM to 6:00 PM Eastern Time (ET)

Messages received outside normal customer service hours will be reviewed on the next business day.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Order, Shipping, and After-Sales Support

Our support team can assist you with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product care and maintenance guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and material information
  • Business and wholesale cooperation inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product, packaging, and any affected parts.

4. Product Support

CELORM offers a carefully selected collection of artistic stone sculptures and decorative home artworks designed to enhance modern living spaces.

If you experience any issues while using or displaying our products, our customer service team can assist you with:

  • Product dimensions
  • Materials and surface finishes
  • Craftsmanship details
  • Installation and placement suggestions
  • Product care recommendations
  • Included accessories
  • Recommended usage
  • Product variations
  • General product questions

As product specifications may vary, please provide the product name or order details when contacting us.

5. Business and Wholesale Inquiries

CELORM welcomes inquiries from retailers, distributors, commercial buyers, interior designers, and other potential partners.

For wholesale, distribution, bulk purchasing, or business cooperation opportunities, please contact:

Email: service@celorm.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please provide:

  • Company name
  • Market or region
  • Estimated order quantity
  • A brief description of your inquiry

6. Company Information

Brand Name: CELORM

Website: celorm.com

Legal Entity:
Jiaxing Zhixu Information Technology Co., Ltd.

Registered Address:
Room 141, 303, No. 2662 Xieli Road,
Jiaxing Economic and Technological Development Zone,
Zhejiang Province, China

Unified Social Credit Code:
91330401MAE9W3740J

Legal Representative:
Luo Zhichao

Customer Support Email:
service@celorm.com

celorm.com is owned and operated by Jiaxing Zhixu Information Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We Are Here to Help

From selecting the perfect CELORM artistic stone sculpture to receiving and enjoying your order, our team is committed to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us:

Email: service@celorm.com

Thank you for choosing CELORM.

CELORM — Artistic stone sculptures designed to bring character to everyday spaces.