Payment & Security

At CELORM, we are committed to providing every customer with a secure, reliable, and convenient checkout experience.

This Payment and Security Policy explains the available payment methods, payment authorization, checkout security, refunds, payment verification, and related payment practices for purchases made through celorm.com.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on:

  • Your location
  • Selected currency
  • Device type
  • Order value
  • Available payment service providers

Only available payment methods displayed during checkout can be used to complete your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud prevention review.

Your payment service provider, issuing bank, card network, or other financial institution may:

  • Approve or decline transactions
  • Request additional verification
  • Place temporary authorization holds
  • Apply transaction limits
  • Require additional security checks

CELORM does not control the approval decisions, verification procedures, authorization periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment service provider, or try another available payment method during checkout.

Checkout Security

CELORM uses Shopify as its ecommerce platform and works with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by:

  • Shopify
  • Payment processors
  • Card networks
  • Banks and financial institutions
  • Other authorized payment service providers

We take reasonable measures to maintain a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

To help protect your information, we recommend:

  • Using trusted devices and secure networks when shopping
  • Keeping your account credentials confidential
  • Confirming that you are visiting the official celorm.com website before entering payment information
  • Avoiding sending sensitive payment information through email or customer service messages

CELORM will never request your full credit card number, CVV/security code, online banking password, or other sensitive financial credentials through email.

Pricing and Order Total

Before completing your purchase, the checkout page will display applicable:

  • Product prices
  • Product quantities
  • Discount or promotional adjustments
  • Shipping fees
  • Applicable taxes
  • Final order total

Please carefully review your order details before submitting payment.

The amount displayed during checkout generally represents the authorized transaction amount before completion of payment, excluding any additional charges that may be applied by your bank or payment service provider.

Currency and Foreign Exchange

Unless otherwise stated during checkout, prices on celorm.com are displayed and processed in United States Dollars (USD).

If your payment method uses a currency other than USD, your bank, card issuer, or payment service provider may apply:

  • Currency conversion rates
  • Foreign exchange transaction fees
  • Exchange rate adjustments
  • Other financial institution charges

These rates and fees are determined independently by your payment service provider and are not controlled by CELORM.

Temporary Authorization Holds

In certain situations, your bank or card issuer may display a temporary or pending authorization before the payment is fully completed.

A pending authorization does not necessarily mean that the final charge has been completed.

If a payment attempt fails or an order is cancelled, the time required for the temporary authorization to disappear depends on your bank, card issuer, or payment provider.

CELORM cannot control the release timing of these authorization holds.

Failed or Declined Payments

Payments may be declined due to:

  • Incorrect payment information
  • Insufficient funds
  • Bank or card restrictions
  • Billing information mismatches
  • Security verification requirements
  • Fraud prevention screening
  • Payment provider limitations
  • Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

If you need additional information regarding a failed transaction, please contact your bank or payment service provider.

Duplicate Charges or Unexpected Charges

If you believe that you have been charged more than once for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe that an incorrect or duplicate charge has occurred, please contact us:

Email: service@celorm.com

Please provide:

  • Your order number
  • The email address used during checkout
  • Transaction date
  • Charged amount

For security reasons, please do not send your full payment card number, CVV/security code, online banking password, or other sensitive financial information by email.

Discount Codes and Promotions

Discount codes, promotional codes, and special offers generally must be entered before completing checkout.

Promotional offers may be subject to:

  • Eligibility requirements
  • Expiration dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Usage limitations
  • Other promotion-specific conditions

Unless otherwise stated, discount codes:

  • Cannot be combined with other offers
  • Cannot be exchanged for cash
  • Cannot be applied to completed orders
  • May be limited to one use per customer or order

The terms displayed with applicable promotions will apply to those offers.

Taxes and Additional Fees

Applicable taxes and shipping fees will be displayed during checkout where applicable or supported.

International orders may also be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Other local fees

These charges depend on the destination country, local regulations, customs authorities, and applicable service providers.

For more information about delivery-related charges, please review our Shipping Policy.

Refunds

Unless otherwise required or permitted by applicable payment providers or applicable law, approved refunds will generally be issued to the original payment method used for purchase.

After CELORM issues a refund, your bank, card issuer, or payment service provider may require additional processing time before the funds appear in your account.

Processing times are determined by the relevant financial institutions, and CELORM cannot control these timelines.

For information regarding refund eligibility, return requirements, and applicable procedures, please review our Return and Refund Policy.

Payment Verification and Fraud Prevention

To protect our customers and maintain the security of our store, certain transactions may require additional review or verification.

CELORM may reasonably delay shipment, request reasonable verification information, decline orders, or cancel transactions due to:

  • Suspected fraud
  • Unauthorized payment activity
  • Failed payment verification
  • Inconsistent transaction information
  • Unusual order activity
  • Other reasonable security concerns

If an order is cancelled after successful payment completion, we will process the applicable refund according to our policies and the procedures of the payment service provider.

Payment Privacy

Information provided during checkout may be processed by:

  • CELORM
  • Shopify
  • Payment processors
  • Banks and card issuers
  • Fraud prevention service providers
  • Shipping or logistics service providers when necessary
  • Other service providers involved in completing your transaction

For information about how CELORM collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment service providers may also process information according to their own privacy policies and applicable terms.

Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing accounts or completing purchases.

We recommend:

  • Using strong and unique passwords
  • Keeping login information confidential
  • Avoiding sharing account access with unauthorized individuals
  • Using secure internet connections when shopping
  • Reviewing order confirmation details for accuracy

If you believe your account or payment information has been used without authorization, please contact us as soon as possible.

Contact Us

If you have any questions regarding payments, charges, discount codes, checkout, refunds, or transaction-related matters, please contact us:

Brand: CELORM

Website: celorm.com

Legal Entity:
Jiaxing Zhixu Information Technology Co., Ltd.

Registered Address:
Room 141, 303, No. 2662 Xieli Road,
Jiaxing Economic and Technological Development Zone,
Zhejiang Province, China

Unified Social Credit Code:
91330401MAE9W3740J

Customer Support Email:
service@celorm.com

For any order-related questions, please provide your order number and the email address used during checkout so that our team can assist you more efficiently.

Please do not send your full credit card number, CVV/security code, account password, or online banking credentials through email.

celorm.com is owned and operated by Jiaxing Zhixu Information Technology Co., Ltd. The company is responsible for operating the online store, customer service, order coordination, and related ecommerce activities.

CELORM — Artistic stone sculptures designed to enrich modern living spaces.